Shipping, Returns & Refunds

Last updated: [date it is published]

This policy covers Monitco kits, add-on sensors and memberships bought from Monitco [legal company name] on monitco.net and app.monitco.net. It is part of our Terms of Use.

1. Shipping

• Where we ship: [United States only — confirm, and whether Alaska, Hawaii, Puerto Rico or Canada are included].
• When it ships: orders usually leave within [2 business days] of payment. Each Monitco is set up and tested before it ships.
• Cost: shipping is shown at checkout before you pay.
• Tracking: we email you the tracking number when your order ships.
• Membership timing: your membership billing starts the day you add your Monitco to your account, or 14 days after your order at the latest, so shipping time does not use up your membership.

2. Damaged, missing or not working on arrival

Tell us within [7] days of delivery at support@monitco.net or (951) 520 3552, with your order number and a photo of any damage. We will help you get it working or send a replacement at no cost.

3. Returns

• You can return a kit or add-on within [30] days of delivery for a refund of the item price, if it is complete and undamaged [decide: unused only, or installed but undamaged].
• To start a return, contact us first; we give you a return number and the address. Returns sent without a return number may be delayed.
• Return shipping: [paid by the customer, unless the item arrived damaged or defective]. Original shipping charges are [not refunded]. Restocking fee: [none].
• Refunds go back to the card you paid with, within [5–10] business days after we receive the return. Your bank may take a few more days to show it.
• When a Monitco is returned, its membership is cancelled and its data is handled as described in our Privacy Policy.

4. Memberships

• You can cancel a membership at any time under Profile → Membership in the dashboard. It stays active until the end of the period you have paid for and does not renew.
• Refunds for unused time: [decide: e.g. no refunds for partial months; yearly memberships cancelled within 30 days of the start are refunded in full, after that no refund for the remaining months].
• If we end the Service or close your account through no fault of yours, we refund the unused part of a paid membership.

5. Warranty

• Monitco hardware is covered against defects in materials and workmanship for [12 months] from delivery.
• The warranty does not cover damage from accidents, water entry outside the device's rating, incorrect wiring or power supply, lightning or power surges, or modification or repair by others.
• To make a claim, contact us with your order number and a description of the problem. We will troubleshoot with you first; if the device is faulty we repair or replace it [and pay the shipping both ways].
• Sensors made by other companies that Monitco did not sell you are covered by their maker's warranty, not ours.

6. Contact

Monitco [legal company name and mailing address]
San Diego, California
Email: support@monitco.net · Phone: (951) 520 3552